Customer Service Supervisor - Gent - Fulltime met firmawagen!

Desteldonk
3700 Per Month
Permanent
Office. Sales & Marketing
Bachelor, Academic bachelor + Master (university)
184276

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Job description

Als Customer Service Teamleader stuur je een team van 6 tot 8 Customer Service Agents aan en combineer je people management met operationele opvolging. Je werkt nauw samen met twee andere supervisors en rapporteert rechtstreeks aan de Site Manager.
  • Je bent verantwoordelijk voor de planning en verdeling van het werk, de opvolging van KPI’s en SLA’s en het bewaken van een vlotte end-to-end klantenflow.
  • Je analyseert prestaties, stuurt bij waar nodig en werkt actief mee aan proces- en workflowoptimalisaties.
  • Daarnaast onderhoud je sterke samenwerkingen met warehouse en operations, behandel je escalaties en complexe klantenvragen en draag je bij aan rekrutering, onboarding en ontwikkeling van je team.

Your profile

  • Je hebt minstens 5 jaar leidinggevende ervaring binnen Customer Service in een logistieke of supply chain-omgeving
  • Je bent Analytisch sterk en vlot met data en rapportering (sterke Excel-kennis vereist). Je hebt ervaring met werken volgens KPI's en SLA's
  • Je communiceert vlot in het Nederlands en Engels

Key benefits

1 day/week home-working

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Organisational and departmental description

Je komt terecht in een internationale logistieke groep op de site in Desteldonk (Gent-Zeehaven). De cultuur is open, praktisch en gericht op groei. Je werkt nauw samen met collega’s in binnen- en buitenland.
Als Teamleader Customer Service stuur je een team van 6 customer service medewerkers aan. Je werkt nauw samen met 2 andere teamleaders die ook elke een eigen team aansturen.

Offer

  • Loon, afhankelijk van ervaring, tussen €3.500 en €4.500 bruto
  • Bedrijfswagen + tankkaart
  • 33 verlofdagen
  • Groeps- en hospitalisatieverzekering
  • Laptop, gsm & abonnement
  • Maaltijdcheques, ecocheques, cadeaucheques
  • Fietsleasing
  • Verantwoordelijke sleutelrol binnen een internationale omgeving

Ask your questions to

Valerie Leirs

Regional Director Kempen & Antwerp

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Quick follow-up: A response to your application within 48 hours.
Personal feedback: You will always receive feedback from us by phone or in writing so that you can continue to grow.
Beyond your CV: We look at the person behind the CV. No match on this job? Then together we will find the place where you do come into your own.

the application process
Step by step

1

You apply on our website and the application will be forwarded to our expert.

2

Our experts will review your application immediately. You will hear within two working days whether we will invite you for a (telephone) introduction.

3

Upon a positive telephone introduction, we will invite you for an interview with a Select HR consultant.

4

You will then go on interviews and possibly additional testing at the customer's premises.

5

Is there a match? Then your future employer will make an offer.

6

Offer accepted? Congratulations! Your new employer welcomes you.

7

Is everything running smoothly after you start? We like to follow up.

Frequently asked questions

Still have questions?

Then send an e-mail or WhatsApp message. Our consultant will be happy to answer your questions.

Valerie Leirs
Regional Director Kempen & Antwerp

Your application is being processed. This may take some time.

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