Your responsibilities include:

• Define and implement the Experience & Solution Design strategy in line with business objectives.

• Translate this strategy into IT policies, standards, and best practices, ensuring their application and compliance.

• Lead, inspire, and develop a team of professionals through guidance, feedback, and mentorship.

• Drive strategic priorities to maximize impact and advance the roadmap.

• Set clear team and individual goals, and monitor performance to ensure productivity and quality.

• Foster a positive, inclusive, and collaborative work culture.

• Guarantee operational excellence through system reliability, security, and performance.

• Manage budgets and optimize resource allocation.

• Build strong partnerships with external technology providers to ensure efficient service delivery.

• Act as a change driver, supporting organizational evolution and cross-department collaboration.

• Encourage innovation, continuous improvement, and openness to emerging technologies.

• Identify and mitigate IT risks, including cybersecurity threats, while ensuring compliance with governance and data protection standards.

• Master’s degree or equivalent professional experience.

• At least 10 years of experience in IT, including people management and change management, ideally in a digital commercial environment.

• Background in transitioning from a project-based to a product-based organization is a strong asset.

• Demonstrated leadership and coaching skills, with experience leading and developing a team of around 8 FTE, combined with strong and impactful communication abilities.

• Strategic thinker with a broad, conceptual vision and the ability to maintain a helicopter view.

• Familiarity with methodologies such as Prince2, PMI, Agile, and change management is a strong advantage.

• Strong analytical mindset and solid knowledge of ICT architecture (cloud computing, IT security, IT project management, etc.), with the capacity to challenge technical teams constructively.

• Fluent in French and English; Dutch is considered a plus.

This company is an innovative Belgian leader in secure administrative and financial process solutions, this company manages the full outbound document workflow — from generation to distribution across print and digital channels. Recognized as the reference in its field, it combines ambitious leadership, advanced technology, and strong customer focus.

• A competitive salary package with extra-legal benefits (company car, profit sharing, group and hospitalization insurance, meal vouchers).

• Autonomy and flexibility to make a direct impact on the company’s growth.

• A stimulating role with challenges, opportunities, and innovative projects.

• A dynamic team within a supportive, people-oriented culture.

• A unique atmosphere built on collegiality and collaboration.

• The chance to work in a diverse team of talented colleagues, with space for ideas, initiative, and professional development.